User Support Area: Download updates, get upgrade offers, etc.
If you are a registered customer of one or more products, you can now access a special user support area that gives you great facilities. For instance, you can download the latest update immediately. For more details, please visit the user support area.
Our policy for technical support
Many software companies charge for technical support. It's our policy not to charge for technical support. Support is FREE to the registered users for a period of two years from the date of their purchase. After two years, they can buy an yearly upgrade option at a "low" price to continue getting the support. In order to achieve this objective, we only provide technical support by email and through this web site. No phone support is provided. This eliminates the phone support cost and helps keep the products reasonably priced. The ultimate beneficiary is you, the customer!
ASP wants to make sure that the shareware principle works for you. If you are unable to resolve a shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help. The ASP Ombudsman can help you resolve a dispute or technical problem with an ASP member, but does not provide technical support for members’ products. Please contact the ASP Ombudsman online at http://www.asp-shareware.com/omb.